Shipping policy

Shipping Policy

Diesel Air Heaters supplies vehicle heating systems and related products to customers worldwide.

Order Processing

Orders are prepared for shipment after payment has been successfully confirmed. Processing times may vary depending on product availability, order quantity and destination.

If an item requires additional preparation time or is not immediately available for dispatch, we may contact you using the information provided with your order.

International Shipping

We ship internationally to supported destinations. Available shipping methods, rates and estimated delivery options may vary depending on the destination, package size, weight and selected service.

Where available, shipping options and charges will be displayed during checkout.

Delivery Times

Delivery estimates are provided as guidance and are not guaranteed unless explicitly stated otherwise by the selected shipping service.

International shipments may be delayed due to customs procedures, carrier operations, weather conditions, local regulations or other circumstances outside our reasonable control.

Customs Duties, Import Taxes and Fees

International orders may be subject to customs duties, import taxes, VAT/GST, customs clearance charges, brokerage fees or other charges imposed by the destination country or local authorities.

Unless explicitly stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

Customs regulations and charges vary by country. Customers are responsible for checking the applicable import requirements and potential charges in their destination country before placing an order.

Diesel Air Heaters does not control charges imposed by customs authorities and cannot guarantee the amount, if any, that may be assessed.

Customs Information

Customers are responsible for providing accurate shipping, contact and any information reasonably required for customs clearance.

Shipments may be delayed or returned if required information is incomplete or if the recipient does not complete applicable customs procedures.

Tracking

When tracking is available for the selected shipping service, tracking information will be provided after the shipment has been dispatched.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address. Additional shipping or return costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by applicable law.

Damaged or Missing Shipments

If your shipment arrives visibly damaged, please document the condition of the package and product and contact us as soon as reasonably possible with your order information and photographs.

If a shipment appears to be lost or significantly delayed, please contact us so that we can review the shipment with the carrier.

Questions About Shipping

For questions regarding international shipping, product availability or larger B2B shipments, please contact Diesel Air Heaters before placing your order.