Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase from Diesel Air Heaters. This policy explains the conditions for returns, refunds, damaged products and incorrect orders.

Return Requests

You may request a return within 14 days after receiving your order, unless a longer period is required by applicable consumer law.

To request a return, please contact us before sending any product back. Returns sent without prior authorization may experience delays in processing.

To be eligible for a return, the product should be in the same condition in which it was received, unused, uninstalled and, where reasonably possible, in its original packaging with its accessories, documentation and supplied components.

Proof of purchase or your order number may be required.

Installed or Used Products

Vehicle heating systems and their components may be affected by installation, electrical connection, fuel connection, operation or modification.

Subject to applicable consumer law, products that have been installed, operated, modified, damaged after delivery, or otherwise used beyond what is reasonably necessary to inspect the product may not be eligible for a standard change-of-mind return or may be subject to a reduction in refund value reflecting any loss in value caused by such handling.

This does not affect your statutory rights in relation to defective, damaged, misdescribed or otherwise non-conforming products.

Product Compatibility and Incorrect Product Selection

Customers are responsible for reviewing the product model, voltage, specifications, OEM/part number and compatibility information before ordering.

If you are unsure whether a product is compatible with your heater or vehicle, please contact us before placing your order. We may request the heater model, serial information, OEM/part number or photographs to assist with identification.

Compatibility assistance is provided based on the information supplied by the customer and does not replace verification by a qualified installer where required.

If the correct product was supplied according to the order but the customer selected an incorrect model, voltage or part number, the return will be treated as a customer-requested return, subject to this policy and applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, materially different from what was ordered, or if an incorrect item was supplied, please contact us as soon as reasonably possible and provide your order number, a description of the issue and, where appropriate, photographs or video.

We will review the case and provide an appropriate remedy in accordance with applicable law.

Return Shipping Costs

For customer-requested returns, including incorrect product selection by the customer, return shipping costs are generally the responsibility of the customer, except where applicable law requires otherwise.

If a return is required because we supplied an incorrect, damaged, defective or non-conforming product, reasonable return shipping costs will be handled in accordance with applicable law and the circumstances of the case.

Please contact us before arranging international return shipping.

Customs Charges on Returns

For international returns, customers should clearly identify the shipment as returned merchandise and follow the applicable customs procedures.

Diesel Air Heaters is not responsible for customs charges resulting from incorrect or incomplete return documentation provided by the customer, except where applicable law provides otherwise.

Refunds

Once a returned product has been received and inspected, we will notify you of the outcome of the return.

If a refund is approved, it will be issued to the original payment method. The time required for the refund to appear may depend on the payment provider or financial institution.

Original shipping charges may not be refundable for customer-requested returns, except where required by applicable law.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet been dispatched, we will review whether cancellation is possible. Once an order has been dispatched, it will generally need to follow the applicable return process.

B2B and Wholesale Orders

B2B, wholesale, special-order, made-to-order or specially sourced products may be subject to separate return and cancellation conditions agreed before purchase, to the extent permitted by applicable law.

Your Statutory Rights

Nothing in this policy is intended to exclude, restrict or override any rights or remedies that cannot legally be excluded under applicable consumer protection law.

Contact Us

To request a return or report a problem with an order, please contact Diesel Air Heaters through our Contact Us page and include your order number and relevant product information.